There are a handful of ways to touch base with the web hosting company whose services you are using, but the one that you will always find regardless of which company you opt for is a ticketing system. It’s the easiest form of correspondence for a number of reasons. In the event that no customer care staff representative is free at the moment and they’re all busy, a phone call may not be answered, but a ticket will always hit home. Besides, you can copy & paste extensive pieces of information without worrying about typographical mistakes, and if a certain issue needs more time to be sorted out or a number of responses need to be exchanged, all the information will be in the same place, so each party can always see the comments left by the other one. The negative aspect of using tickets to contact your web hosting company is that they’re often separate from the web hosting platform, which suggests that if you have to provide information or to adhere to directions, you will have to use at least 2 separate admin dashboards and this number may increase if you desire to manage multiple domain names. Additionally, lots of hosting companies respond to tickets after several hours, or even once in every twenty four hours, and for you as a client, this simply means wasted time whilst awaiting a response.

Integrated Ticketing System in Shared Hosting

With a shared hosting from us, you’ll never have to sign out of your account. Our ticketing system is integrated into the Hepsia hosting Control Panel, which is used to manage your entire web presence. You can quickly access any trouble ticket while you’re browsing through your files or modifying various settings. The ticketing system is being monitored 24/7 by our support staff members and the ticket response time is no more than 1 hour, but it rarely takes more than twenty minutes to receive support. Unlike other providers, we don’t charge extra for using the ticketing system, so you can get in touch with us as often as you need and ask for info in regard to any technical or billing issue. In addition, you can read a variety of informational articles, which will help you deal with the commonest problems yourself.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia hosting Control Panel, which comes with all our semi-dedicated hosting, was created with the belief that you should be able to manage everything connected to your semi-dedicated account in a single location and the trouble tickets aren’t an exception. Our ticketing system is integrated into the Hepsia hosting Control Panel, so, if you’ve got a query or experience a complication, you can contact our tech support team members immediately without needing to use some other admin interface. You can search through your web files or check various settings in your account while you send a new ticket or read the reply to an older one. If you have loads of tickets and you wish to find a particular one, you can resort to the smart search box, which is available in the Help section of the Control Panel. We guarantee that you will get an answer in no more than 1 hour irrespective of the essence of your question or problem.