If you've ever had a shared hosting account before or you've dealt with any kind of online service, you're probably well aware from personal experience that for some things it is better to speak with a live person over the phone than to exchange tickets or email messages. If you want to learn more about a particular service before you decide to order it or when something small-scale has to be made, for example, it is far easier and quicker to do it in real time. If you're given the option to talk with representatives over the phone, it is also very likely that you're working with a real website hosting provider, not just a reseller. The type of support that you can get on the phone may differ between different suppliers - from standard matters to experienced tech support. Typically most of the providers offer pre-sales assistance and 1st level telephone support, while more complicated technical matters are resolved via email and tickets.

Phone Support in Shared Hosting

All of our shared hosting packages include phone support fourteen hrs per day even on public holidays, therefore if you don't have an account yet, you will be able to phone us and learn more about our solutions or whether we'll meet the system requirements for your web sites. For your convenience, we have local telephone lines in the U.S.A., the United Kingdom and Australia, so you'll be able to call the phone number that is closer to you. If you're a current customer, we will assist you promptly with any general and billing issues as well as with numerous tech matters in order to save you time and efforts - we acknowledge the fact that sometimes it is easier to speak with a live person and get things done immediately. Of course, some situations simply cannot be managed on the phone, so in such a case you're able to take advantage of our ticketing system.

Phone Support in Semi-dedicated Hosting

If you need more information regarding the semi-dedicated hosting that we provide, you can call any of the three support phone lines that we have around the globe - in the U.S.A., the UK and Australia. In this way, you're able to check in advance whether our services are suitable for your web sites. If you're already our client and you have a semi-dedicated account, you can get in touch with us over the phone for fourteen hours every day about any billing or basic issues. For entirely tech problems you'll have to take advantage of our ticketing system to contact our tech support since someissues just require more time to be taken care of, but we can help you over the phone with quite a lot of minor tech issues as well, saving you the time and efforts.