Being able to get in touch with your shared hosting company if you have any questions or experience any problems is very important and how fast they'll reply and react can be essential, particularly if your web site is business-oriented, as more downtime often means losing potential customers. The support solutions are one way to recognize actual providers from resellers. The latter in most cases answer just to e-mails or support tickets and you will need to wait for a day or more so as to receive a response. If your issue calls for a few replies, you may end up losing several days so as to get a basic problem solved. When you use a legitimate and trustworthy website hosting company, you will be in a position to connect with the support at any moment and receive a timely response no matter what the problem or your question is - customer, pre-sales or tech one.

24/7 Customer Support in Shared Hosting

The customer and technical support services for all our shared hosting packages are twenty-four-seven, therefore you can forget all about waiting for a few days to get assistance. If you aren't our client yet, you can call us, chat with a representative or send an e-mail. In case you currently have an account, you can open a support ticket on top of the other three methods of communication. You're able to select the best way to contact us depending on what your location is or the device you are using. We are able to help you for almost any hosting-related query that you have or issue that you may encounter and even if you contact us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming problems you may open a ticket, but even then the maximum reply time will never exceed one hour.

24/7 Customer Support in Semi-dedicated Hosting

You will be able to try out our support services even before you buy a semi-dedicated server account from our company since we have telephone and online chat support for pre-sales, billing and basic queries. Our agents can assist you to find the best package or offer you details about our servers, so as to verify if the system requirements for your websites are met. When you are an existing customer, you'll also be able to get in touch with us through email or via our ticketing system, which is accessible through the Hepsia hosting Control Panel. We guarantee that every time you employ any of these 2 methods of contact, you will get a reply within less than 1 hour and that’s 24/7, including weekends and official holidays. In case you've employed the website hosting services of other suppliers, even large ones, you will be able to compare the response time since it ordinarily takes a full day for them to address a support ticket.

24/7 Customer Support in VPS

When using our Linux VPS packages, you will never need to wait for more than one hour in order to get support for any difficulty that you may have with the server or the software that comes pre-installed with it. We warrant this short reply time for all of the tickets that you open through your billing Control Panel or emails which you send to our technical support crew. We also have local telephone numbers in a number of countries around the globe as well as a live chat service where we are able to assist you with billing, pre-sales and general questions. Customer and technical support is available 24/7/365 using the various means of communication, so regardless what your question or problem is, there is always someone to help you out without delay. In case you need help with third-party software, which you cannot install or which gives you troubles, you're able to benefit from the Managed Services upgrade package that we offer for all our VPS plans.

24/7 Customer Support in Dedicated Hosting

When you obtain a dedicated server from us, you will be able to get in touch with us anytime using different channels and the max time that you'll need to wait for a response is approximately one hour, so you can forget all about waiting an entire day. Our customer and tech support service is accessible 24/7 no matter if it's a holiday or a weekend and we can help you with anything relevant to the apps that are pre-installed on the server. To contact us about a technical matter, you will be able to open a ticket via the Help section of your billing Control Panel or you could send us an email message. In case you have any kind of common questions or you'd like to find out about our website hosting services before you order, you can take advantage of our live chat or you could call one of the local phone numbers that we have in various countries around the globe. In case you need help with third-party software that you cannot deploy or operate efficiently, you'll be able to add the Managed Services upgrade to your plan and our system administrators will assist you.