Customer Support Channels

  • 1 hour ticket response time

  • A 60–Minute Support Ticket Response Time Guarantee

  • We offer a sixty–minute response warranty for every ticket or email that you send to our customer support staff. We will swiftly reply to all the common inquiries and forward the matter to our admins if any additional assistance is required. If you make use of our Administration Services package, we will perform any of the included services at a time that has been discussed with you earlier.

  • Top quality support service

  • A First–Rate Client Care Service

  • Our customer support team will be at your disposal twenty–four–seven if you require help with the Control Panel or with any of the applications that we have preinstalled for your convenience on the dedicated server. Furthermore if you need help tackling all the standard administration tasks on your dedicated web hosting server, you can examine the Administration Services package, that includes data backup disk storage space, Operating System updates on a weekly basis, problem troubleshooting and installation services, server monitoring and restarting procedures, etc.

  • Intuitive help center

  • A User–Friendly Help Section

  • Our Control Panel has been pre–installed for each Linux dedicated servers hosting package. Among its functions is a very convenient integrated knowledge base that will walk you step by step on all the operations that you can perform. Most of the instructional articles also video versions which show all the tasks that you can perform in a highly illustrative way. You will find the help articles and the video tutorials in the top right corner of each section of the hosting Control Panel.