Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Section

  • You’ll find nearly all the answers to your questions in the easy–to–navigate Help Center included in your Control Panel. It offers a large knowledgebase with regularly asked questions and detailed help articles prepared by our qualified tech support staff.

  • Top quality support service

  • Instructional Video Clips

  • If you’d like to see how a task is fulfilled or how an issue is solved, instead of just reading about it, then have a look at our selection of instructional video tutorials. They address many different issues and will help you swiftly learn how to work with the Control Panel.

  • Intuitive help center

  • A One–Hour Ticket Response Time Guarantee

  • With each of our semi–dedicated servers, we offer a 24x7x365 tech support service with a 60–minute support ticket response guarantee. A group of proficient technicians will be available to you to reply to all the questions that you could possibly have. During non–busy times, a reply will be offered within just 20 minutes.