Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Offering excellent support in time is our top priority, so that we back up each shared packages plan with a 1–hour ticket answer guarantee. Once you send a ticket or drop an email, our client help support team will try all they could do to supply the most appropriate solution to your case and to provide you with information promptly.

  • Top quality support service

  • A Top–quality Support Service

  • Our tech support service is provided by a team of experienced consultants that are ready to reply to your inquiry straight away. You can easily get in touch with the tech support team by opening a help support ticket from your Control Panel or by posting us an email message. On working days, you may as well contact us on the phone or make use of the online chat option.

  • Intuitive help center

  • An Intuitive Help Section

  • Should you need help while working on your sites within the Control Panel, you’ll be able to always just click the Help key and pick your issue in the list of content articles that will come up. We have as well turned a number of the content articles into video tutorials. The catalogue of training videos will come up if you click the Videos option located on the top right.